Variables of Jordanian Nurses’ Job Satisfaction, Patients’ Satisfaction, and the Quality of Nursing Care: a Comparative Study Between Critical Care Units and Wards in an Educational Hospital

Majd Mrayyan




 This study aimed to study nurses’ job satisfaction, patients’ satisfaction, and the quality of nursing care in a Jordanian educational hospital. A descriptive cross-sectional comparative design was used in this study through    a convenience sample.

Nurses were “neither satisfied nor dissatisfied” in their jobs, nurses who work in wards reported a slightly better job satisfaction than nurses who work in critical care units. Patients reported that they were “moderately” satisfied, and Head Nurses (HNs) reported that nurses “usually” provide a high of quality of nursing care. There were no significant differences between critical care units and wards in regard to patients’ satisfaction and the quality of nursing care.

Jordanian nurses’ job satisfaction is on the borderline which requires more interventions to enhance it. Patients’ satisfaction and the quality of nursing care have to be enhanced to reach the levels of “very satisfied” and “always” consecutively.





 * Faculty : Nursing .

·         Specific Specialization:Hospital Management.